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HSBC Support Fund

Our helpline and livechat Christmas closure

The Bank Workers Charity is closed for the Christmas period from 24 December and will reopen on 2 January.

If you need immediate support, please read our how to access help in an emergency guide.

The HSBC Support Fund aims to help current, former and retired HSBC employees and their dependents experiencing financial difficulties brought about by unforeseen life events or unexpected expenditure.

The scheme is funded by HSBC and administered by our team at Bank Workers Charity.

How to apply

Please fill in the short enquiry form at the bottom of this page.

Jump to enquiry form

About the scheme

You can apply for support for yourself and your dependants. In order to qualify, you should meet the following eligibility criteria:

  • You are a current or former HSBC employee who was employed in the UK or you are the widowed spouse or partner of an HSBC employee and you are in receipt of their HSBC bank pension
  • You have household savings or investments of less than £16,000
  • You are experiencing financial hardship

Read the guide to our grants for more detailed information.

The Fund is intended to offer financial support for those who meet our income and savings criteria and who find themselves struggling to cope with an unexpected reduction in income or increased expenditure.

Examples of where we have helped have included replacement of essential appliances or furniture, mobility equipment, arrears of priority bills and home adaptations if you or a dependent has a disability.

Watch our client stories for more examples about how Bank Workers Charity can help.

You’ll first need to register with us by completing the short enquiry form above. One of our Client Advisers will then get in touchwith you to find out a bit more about your circumstances and to explorehow we may be able to help. 

If we are able to consider a grant, we will send you an application form to complete. This will need to be returned with the following evidence:

  • Confirmation that you are or have been employed by HSBC, this could be a pension statement or a payslip or, if you are a widowed spouse or partner, that you are in receipt of an HSBC bank pension
  • Household income from all sources, for example pension statements, payslips and benefit letters
  • Current housing costs, specifically mortgage/rent, service charge, council tax/rates and water rates

Once your completed application form and evidence have been received, we will process your application and aim to provide you with a decision within three weeks.

You will then receive a payment directly into your chosen bank account.

Or if the grant is for goods, services or arrears it will be paid to the relevant supplier company or organisation.

Apply to the HSBC Support Fund

Thank you for your interest however your savings are over our threshold to be eligible for a grant. If you would like to discuss this with one of our team, please contact our helpline on 0800 0234 834. We are open Monday to Friday (excluding bank holidays) 9am to 5pm.
Please note that for the HSBC Support Fund we will need to call you, but for future communication, we will take your preference into account.
Any data you provide to us via this form will be used in accordance with our privacy policy.


Please note we are unable to reply during the Christmas closure period and will respond when the helpline reopens in January

We aim to support the needs for all of our clients, if you have any communication requirements, please let us know when you contact us.

We have noticed that some Apple users are having difficulties filling in our forms on the Safari browser. We recommend using Chrome or Edge.

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