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Support for you

UK bank workers past and present, we’re here to support you and your families.

Our helpline and livechat Christmas closure

The Bank Workers Charity is closed for the Christmas period from 24 December and will reopen on 2 January.

If you need immediate support, please read our how to access help in an emergency guide.

How can we support you?

I’m a
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Guides and resources

Advice, tools and apps from us and our partner organisations.

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A guide to our grants

Explore this helpful guide to find out if you’re eligible for a grant, and get answers to the most common grants questions.

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Benefits and grants

Learn about what financial help is out there, and how to make the most of it.

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Caring

Explore this guide for helpful advice on what it means to be a carer, the different types, and how to look after yours and their wellbeing at the same time.

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Coping with bereavement

Explore our helpful guide to better understand, navigate and process bereavement.

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Cost of living support

Explore our money-saving guide, with advice and support to help your money go further.

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Domestic abuse

Explore this helpful guide for advice on domestic abuse, and steps you can take to protect yourself and your loved ones.

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Employee leave entitlements

From parental to sick leave, explore this helpful guide to understand your rights and help manage your wellbeing.

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How to access support in an emergency

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Managing disability and illness

Use this guide to explore the different aspects of disability and illness, and discover the right support for your needs.

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Managing your money

Short on money each month? Use this helpful guide to learn about setting up and sticking to budgets to stay in control of your money.

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Menopause

Explore this guide for helpful information and advice to better understand menopause and find support along the way.

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Mental wellbeing for adults

Explore this helpful guide to spot, support and sustain the different aspects of yours and your family’s mental wellbeing.

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Mental wellbeing for children

Explore this guide for helpful advice on understanding and improving your child’s mental wellbeing.

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Natwest Group Winter Fuel Grants

Are you a retired NatWest Group employee? Find out how to apply for a grant to help pay for heating during the winter.

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Redundancy advice

Explore this helpful guide of information and advice on navigating redundancies, and managing the impact on your wellbeing.

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Relationship breakdowns

Explore this useful guide to find support and guidance around navigating relationship breakdowns between you, your partner or family members.

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Taking control of debt

Facing money troubles? You’re not alone. It may seem overwhelming, but there’s always a way out with a plan and a little help.

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Work-life balance

Discover our guide to work-life balance, with helpful ways to improve yours and your family's wellbeing.

Online tool

Benefits calculator

Find out if you’re eligible for certain benefits with our helpful online calculator.

Online tool

Budget planner

Stay on top of your spending and saving with our helpful budget planner.

Online tool

Career advice

Get six months’ free access to Workfriend, an online platform to help manage your career from our expert partner, Renovo.

Online tool

Legal advice (Law Express)

Get practical legal advice on money, health and wellbeing, relationships and work through our expert partner, Law Express.

Phone / Livechat

Emotional support line (PAM)

Talk things through with a professional trained counsellor via PAM Wellbeing’s 24/7 emotional support line.

Phone / Livechat

Friendship telephone service (Age UK)

Group telephone calls for people connected to banking, aged 50 and over, who are affected by loneliness

Phone / Livechat

Relationship support (Relate)

Get confidential, personalised relationship counselling for you and your family through our expert partner, Relate.

Phone / Livechat

Structured counselling (PAM)

Get referred to professional trained counsellors for short-term support with low-level stress, anxiety, depression and OCD.

Mobile app

Wellbeing app (PAM)

Access and explore digital support for your wellbeing. From mindfulness, to sleep quality, nutrition and online CBT.

External link

StepChange

Start getting your finances back on track with StepChange Debt Charity’s tailored advice and practical debt solutions.

External link

Youth wellbeing support (Kooth)

Join Kooth's online community for young people aged 11 – 18 at kooth.com/bwc, with expert counselling and self-help articles.

Download

Wellbeing infographics

Download our helpful infographics for more practical support on managing your health and wellbeing.

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PAM Wellbeing referral

Contact us

Please note we are unable to reply during the Christmas closure period and will respond when the helpline reopens in January.

We aim to support the needs for all of our clients, if you have any communication requirements, please let us know when you contact us.

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